Purchased but Not Shipped (Cancellation):
Cancellation before shipment is subject to an 2% processing fee.
Please contact firstname.lastname@example.org to continue this process.
For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 92% refund of the total order normal price.
Please contact email@example.com to continue the process.
The Scooter has Been Delivered (Unused):
- No returns are possible after 30 days of receiving the product.
- To be eligible for a return, the scooter must be unused, free from dirt, dust, and in the same packaging and condition that you received it.
- Customers are responsible for return shipping costs.
- You will be charged up to a 10% restocking fee. (withheld from refund)
Please contact firstname.lastname@example.org to continue this process.
To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, and in the same packaging and condition that you received it.
• Please contact us at email@example.com before starting an exchange process.
• Customers are responsible for the return shipping cost.
• You will be charged a 10% restocking fee (withheld from the refund).
For non-quality issues, no replacements are possible after 30 days of receiving the product.
We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from aerlangscooter.com. If a customer sends a return without the written consent of aerlangscooter, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.
If we pass your return request, we will provide the shipping label.
Please notify us as soon as possible after you send your return by emailing firstname.lastname@example.org and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days. (If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days.)
If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- All accessories
- Special orders
- Used items except in EXTREME cases of breakage/malfunction
Late Or Missing Refunds
If you haven’t received a refund after 3 days of approval, please check your Paypal/Klarna account again as it may take some time before your refund is officially posted. If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
FAQ About Returns
Q: My item is no longer new and unused, and I believe it has failed due to a defect.
A: Please contact a member of our customer service team for help: email@example.com.
Q: How long will it take to receive a refund?
A: We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 3-14 working days (or on your next paper statement).
Q: How will I know when you’ve received my return?
A: Aerlangscooter will notify you at the email address on file when we process your return.
Q: Does the aerlangscooter.com return policy apply to purchases made at aerlangscooter dealers? (i.e. independent local scooter/bike shops)
A: Each of our partner scooter/bike shops sets their own return and exchange policies and procedures. Aerlangscooter does not accept returns of items purchased from bike/scooters shops. Please contact the place of purchase to discuss their return policy.